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What are you interested in?

Data migration
Data migration?
Help center
Help center customization?
Other v2
Other? Not Sure?

Tell us about your data migration One minute of your time
and we get you a quote, within 24 hours.

1

What systems are you migrating from?

or another

2
What do you want to migrate?

Tickets and associated users

Tickets users
2
What do you want to migrate?

Tickets and associated users


Amount of tickets

2
What do you want to migrate?

Tickets and associated users


Migrate attachments?

Are attachments associated to the Help&Support important to you?

Agrafa
2
What do you want to migrate?

Tickets and associated users


Attachments?

Give us a few details about attachments

eg: 1 pdf per ticket/2mb file
eg: attachments are stored in a local filesystem and can be provided in a zip file.
2
What do you want to migrate?

Tickets and associated users


What is your migration strategy?

  • Complete Switchover All tickets including open tickets will be migrated from my existing system into Zendesk. Once the migration is complete, I will start using Zendesk for support.
  • Staggered Switchover All tickets except open tickets will be migrated from my existing system into Zendesk. I will continue to use my existing system for all open tickets until they are solved.
  • Custom Switchover eg: ticket open/closed, date range or all tickets in a group.
2
What do you want to migrate?

Tickets and associated users


How do you want to assign the migrated tickets in zendesk?

Tickets can't be assigned to light agents.
You will need the same amount of free licenses in Zendesk
2
What do you want to migrate?

Tickets and associated users


Mapping of custom ticket fields

2
What do you want to migrate?

Help & Support content

(FAQ's, articles, etc)?


Receptionbell
2
What do you want to migrate?

Help & Support content

(FAQ's, articles, etc)?


Amount of articles

2
What do you want to migrate?

Help & Support content

(FAQ's, articles, etc)?


Migrate attachments?

Are attachments associated to the Help&Support important to you?

Agrafa
2
What do you want to migrate?

Help & Support content

(FAQ's, articles, etc)?


Attachments?

Give us a few details about the attachments

eg: attachments are stored in a local filesystem and can be provided in a zip file.
2
What do you want to migrate?

Business Rules/Triggers,Automations

Gears
2
What do you want to migrate?

Business Rules/Triggers,Automations


Give us a few details about the Business Rules

3

How can your data be extracted and in what format?


4

What is your desired timeline?

5

Is there anything else you want to add?

6

Your summary.


Done

Almost done!


Thank you!

Hey, can we help you somehow?

1

Design

Can you provide designs layouts and/or wireframes?

1

Design

Do you have example links for look and feel?

1

Design

Do you have any deliverables that can help?

Screenshots, Stylesheets, Wireframes, Guidelines, Mockups, Website Design layouts.

10 files / 2Mb each
    2

    Implementation

    What kind of implementation do you need?

    Ensuring your users coming from laptop or any desktop computer will have an amazing experience. 50% of user access on ZD come from mobile/tablet devices.
    Help your users get better customer care making their visit easy to access.
    3

    Consultancy

    Do you need consulting?

    Improve your search rankings, increase customer satisfaction, improve brand visibility and perception and get higher success rates. Easy to use interfaces, seamless usability and user experience between main websites and help center. Balance out the work between your customers and your agents. Find out what you can and can’t do and how we can work around the system so you can get the best implementation.
    Improve your search rankings, increase customer satisfaction, improve brand visibility and perception and get higher success rates. Easy to use interfaces, seamless usability and user experience between main websites and help center. Balance out the work between your customers and your agents. Find out what you can and can’t do and how we can work around the system so you can get the best implementation.
    3

    Consultancy

    User experience User experience &
    Usability Usability &
    Ticket deflection Ticket deflecion &
    System limitation System limitation

    Tell us more bout it!

    4

    Extra implementations?

  • Toggle
    Get the most from your customers experience by creating custom satisfaction surveys directly in the Zendesk Help Center.
  • Toggle
    Manage your community all in one place by offering users the possibility to interact with your agents directly in Facebook.
    Pnp
  • Toggle
    Manage multiple brands with support for any language on the Planet with the use of cookies and locals.
  • Toggle
    Moving content from another system has never been easier. Just give us some details about your current knowledge base system and how many articles you want to transfer.
  • Toggle
    Customise your Help Center to embed live chat widgets, Email subscribing Calls to action, social plugins and more.
  • Toggle
    Helping deliver seamless user experience for your users with your brand. Best solutions for intuitive and easy to use interfaces.
  • Toggle
    Manage multiple brands for any language the Planet with the use of cookies.
  • Toggle
    Customise your Help Center to embed live chat widgets, Email subscribing Calls to action, social plugins and more.
  • Toggle
    Manage your community all in one place by offering users the possibility to interact with your agents directly in Facebook.
    Pnp
  • Toggle
    Moving content from another system has never been easier. Just give us some details about your current knowledge base system and how many articles you want to transfer.
    4

    Extra implementations?

    • Satisfaction surveys
    • Facebook integration
    • Multibranding
    • Knowledge base content migration
    • Widgets
    • Other

    Tell us more about them!

    5

    What is your desired timeline?

    6

    Is there anything else you want to add?

    Thank you for completing your data migration form, next up is HC.